when VIP — Weekly Cashback and Special Benefits Program
Join when's VIP Program and earn cashback every week based on your play. From Bronze to Platinum — the higher your tier, the greater the rewards.
Four VIP Tiers — Bronze to Platinum
The when VIP Program has four tiers in total. Each tier has a different weekly cashback rate — the higher the tier, the higher the cashback rate. The benefits of your current tier are applied automatically every week.
Bronze
Starting tier. Up to 0.3% cashback on net losses each week.
Silver
Second tier. Up to 0.6% cashback on weekly net losses.
Gold
Third tier. Up to 0.9% cashback on net losses each week.
Platinum
Top tier. Up to 1.2% cashback on net losses each week.
How Weekly Cashback Works
At the end of each week, when calculates your net loss by subtracting your total winnings from your total bets. Cashback is paid on this net loss at the rate set for your VIP tier. If there is no net loss in a week, no cashback applies for that week.
Example: Gold Member
How to Move Up the Tiers
Tier progression in the when VIP Program is based on your regular activity — there is no fixed deposit amount or wagering target. The more active you are, the better your chances of reaching the next tier.
Regular Participation
Playing daily or weekly is the most important factor in when's VIP assessment. Staying active across different games — such as Slots, Live Casino, or card games — helps with tier progression.
Long-Term Relationship
Playing consistently over a long period is more effective than placing large bets in a short time. when considers each member's overall activity.
Automatic Assessment
You do not need to do anything separately — when monitors your activity on its own and updates your tier at the designated time.
Get Support
If you have any questions about VIP tiers, you can contact when's 24/7 live chat or email support team in Bengali or English.
Special Benefits for when VIP Members
VIP members receive more than just weekly cashback — there are additional benefits too. The higher the tier, the more these benefits apply.
Exclusive Bonuses
VIP members get priority access to regular bonus offers. Weekly reload rewards and other promotions are communicated to VIP members first.
Fast Withdrawals
Withdrawals at when are generally completed within 10–45 minutes. Requests from higher-tier VIP members are processed with priority.
Priority Support
In 24/7 live chat and email support, requests from higher-tier VIP members are handled first. Speak directly in Bengali.
Special Promotions
VIP members get early access to when's new games, live tournaments, and special events. Find out what's coming to when Casino before anyone else.
Join the when VIP Program Today
Register, play, and collect your cashback every week.
when Login — Log In NowPlay Responsibly — VIP Benefits are a Reward, Not an Incentive
The cashback in the when VIP Program is a reward — it should not be a reason to play more. If you start playing beyond your set budget in hopes of earning cashback, that is not a healthy habit.
Before each session, set a time limit and budget for yourself. If you have losses, do not chase them with bigger bets. Going beyond your limits to move up a VIP tier is not the right approach.
when always supports responsible gaming. To learn more, please read our Responsible Gaming page. The services on this site are only for individuals aged 21 and above.
Read your Terms and Conditions — the full terms of the VIP Program are available there. The same responsible gaming principles apply when betting on cricket at when Bet.