when Login — Access Your Account Easily and Securely
Logging in to when takes just a few seconds. Access your account safely from any device — mobile or computer — and join your favourite games.
Logging in to when requires no special technical knowledge. Just follow the steps below and you will reach your account in moments — whether from a mobile phone or a desktop.
Log in from mobile
Open your browser
Open Chrome, Firefox or any browser on your mobile and type whenvip.cam.
Find the Login button
Look for the when Login menu or the "Login" button near the top of the page.
Fill in your details
Enter your username and password. Use the number or email you provided when you registered.
Access your account
Confirm your login. If an OTP is requested, enter the code sent to your registered number and complete the process.
Log in from computer
Open the site
Open a new tab in your computer's browser and go to the when site.
Login from the menu
Click the "when Login" link in the navigation bar — it will take you directly to the login form.
Enter your details
Fill in your username and password in the boxes. You can also use the "Remember me" checkbox if you like.
Login complete
Once logged in, you will be taken to your dashboard where you can see your balance, bonuses and favourite games.
Below is a visual of the when login form. Enter your registered username and password each time to access your account easily. If you forget your password, use the recovery option shown below.
After logging in you can go directly to the slots section or take a seat at a when Casino live table — all from one place.
when Login
Forgetting your password is very common. when has a quick recovery process to fix this. Just follow the steps below and you will be back in your account within a few minutes.
Go to the login page
Open the when Login page and find the "Forgot password?" option below the form.
Enter your mobile number or email
Enter the mobile number or email address you used when you registered, in the designated box.
Verify the OTP
An OTP will be sent to your number. Enter the code correctly — it is usually valid for up to 5 minutes.
Create a new password
Once the OTP is matched, you will be able to set a new password. Choose a strong password and save it.
Complete your login
Log in with your new password and change it again right away if needed.
The OTP code is for you alone — never share it with anyone.
Logging in is easy, and keeping your account secure is just as important. Follow the OTP system and other precautions to keep your account safe.
Choose a strong password
Create a password of at least 8 characters using a mix of uppercase and lowercase letters, numbers and symbols. Avoid using your date of birth or simple words.
Never share your OTP
No when representative will ever ask for your OTP or password. If anyone asks for it by phone or message, treat it as fraud.
Watch out for fake sites
Fake sites that look like when are created. Always confirm the correct domain whenvip.cam in your browser's address bar.
Use familiar devices
Avoid logging in from a cyber café or someone else's phone. If you absolutely must, always log out when you are done.
Do not use the same password on multiple sites
Do not use your when password on any other site. Keeping separate passwords means that if one is leaked, the others remain safe.
Report suspicious activity
If you receive a notification of an unknown login on your account, change your password immediately and inform when's 24/7 support.
Running into a login issue from time to time is normal. In most cases the cause is simple — check the list below and you will find the solution.
-
Password showing as incorrect — Check whether Caps Lock is on. Click the eye icon in the password box to verify what you have typed.
-
Page not loading — Check your internet connection. Refresh the browser or clear the cache.
-
Account temporarily locked — Entering the wrong password too many times in a row may temporarily lock your account. Wait a while and try again, or contact support.
-
OTP not arriving — If the network is busy, the OTP may be delayed. Wait 1–2 minutes. Use the "Resend" option if needed.
-
Outdated browser issue — If your browser is not up to date, the page may not work properly. Update your browser and try again.
-
Username forgotten — Try recovering your account using the email or number you registered with, or contact support.
If the problem is not resolved, contact when's live chat — support is available in Bengali and English 24 hours a day. For more information, see the FAQ page.
Start playing on when after logging in
Get a 200% bonus on your first deposit, up to ৳10,000 — wagering is just 20x the bonus amount. Minimum deposit ৳500, with payments via bKash, Nagad, Rocket, Upay and bank transfer. Withdrawals in just 10–45 minutes, from a minimum of ৳800. Log in and join the when VIP programme to enjoy weekly cashback.
View when Casino
The when Android and iOS app is available through official channels. Logging in to the app gives you the same features as the website, with a smoother and faster experience.
For your first login on the app, use the same username and password — there is no need to create a separate account. If biometric or PIN lock is enabled, subsequent logins are even easier.
Learn more about the when App and check the when APK download guide.