when Responsible Gaming — Your safety is our priority
Playing for entertainment means knowing your own limits. when believes that gaming can be healthy — when you control your own budget and time. On this page, we provide the tools and information to help you do that.
Why Responsible Gaming Matters
Online betting and casino games can be a form of entertainment, but they are never a source of income or a solution to financial problems. To ensure a balanced and enjoyable experience for every player on the when platform, we have put several effective safeguards in place. Before you play, ask yourself: Am I prepared mentally to lose? Is my budget in order? Am I playing for entertainment, or to escape stress or frustration?
when's Terms and Conditions include detailed policies on responsible gaming. Reading them will help you understand under what circumstances an account may be suspended or closed, and how to set limits.
Set a fixed time and money limit for each session. Do not chase losses by placing more bets — that is the biggest trap. Remember, game outcomes are entirely random — no strategy or pattern can reliably control the result.
Under our Privacy Policy, your personal information and gaming history are kept secure — this data is never sold to third parties.
Tools for Setting Your Own Limits
when gives you full control over your own gaming. The features below are available at any time from your account settings.
Daily Deposit Limit
Set your own maximum amount to deposit each day. Once the limit is reached, no further deposits will be possible for that day.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time has passed, the system will automatically notify you.
Temporary Break (Cool-Off)
Pause your account for a few hours or a few days. During this time, logging in or betting will be completely disabled.
Self-Exclusion
If you need a longer break, activate self-exclusion — you can close your account for 6 months or permanently.
Gaming History Review
At any time, you can view a full record of your deposits, withdrawals, bets, and wins and losses — transparency is the foundation of self-control.
Reality Reminder
A message will appear at regular intervals reminding you how long you have been playing and what your current balance is.
Warning Signs — Recognize Them Yourself
If you notice the signs below, gaming has gone beyond entertainment — in that case, you should seek support directly.
Check Yourself
Answer the questions below honestly. If you have more than one "yes", seeking help is the sensible thing to do.
Ways to Get Help — You Are Not Alone
Acknowledging a problem takes courage. Follow the steps below — help is always close by.
when Support Team
when's 24/7 live chat and email support are available in Bengali and English. Contact the support team at any time to activate self-exclusion or close your account. Email: [email protected]
Family and Trusted Friends
Talk openly with the people close to you. A loved one can help you understand the depth of the problem and stand by you as you work through it. There is no need to hide it or carry it alone.
Professional Mental Health Counselling
Speak with a mental health professional or counsellor. Bangladesh has various government and private mental health service providers that offer support with full confidentiality.
Once self-exclusion is activated, it does not cancel automatically before the period ends. If you request permanent closure, the account cannot be reactivated. If you have any questions about this step, contact when's support team.
Our FAQ page has more detailed questions and answers on responsible gaming, account limits, and the self-exclusion process, with step-by-step explanations.
Remember, when is an entertainment platform. Winning is enjoyable, but winning and losing are both a normal part of it. Your financial health and mental well-being are worth more than any win.
Questions About Responsible Gaming
Here are brief answers to the questions we most commonly receive.